WEST LAFAYETTE, IN – In a report issued today from Gerry McCartney, Purdue’s Vice President for Information Technology & CIO, Blackboard was out of commission for nearly 28 hours during the fall 2008 semester at the West Lafayette campus.
Blackboard is an online system allowing instructors to distribute course materials, communicate with students, post grades and administer online quizzes, among other things. However, when the website is down, these materials are inaccessible, leaving many students and instructors frustrated with the loss of productivity.
Ben Holmes, a Purdue IT support specialist who works with Blackboard, wrote in an e-mail in mid-November that the system “has been less reliable lately than we would wish. We are in direct contact with the company [Blackboard Inc.] by phone in an effort to prevent future problems.”

McCartney's report on Blackboard outages total nearly 28 hours of lost productivity during the fall 2008 semester (click to enlarge)
The source of these problems is the sheer number of students trying to access the site. Purdue, with over 50,000 students and instructors across four campuses, is the largest client of Blackboard. McCartney explains that “as is the case with much system-level software, scale is an important determinant of stability.”
What is being done to address the problem? McCartney has spoken frankly with the CEO of Blackboard, Inc. about the university’s need for a reliable service. “Our issues are not yet resolved but we expect Blackboard to be fully engaged in the resolution of issues as they continue to emerge,” he said in an e-mail.
McCartney has an annual salary of $264,000.
COMMENTARY: McCartney, since his hire in 2006 has pressed too hard for the implementation of a fully integrated system across the four campuses. I do not understand his desire for everyone to be on the same system. There are many unique challenges faced by a computer system when 50,000 people try to gain access, and Blackboard is not capable of delivering the reliability we need, as evidenced by this most recent outage report.
I do not believe that uniformity should be placed before reliability. If Blackboard continues to have reliability issues (and McCartney has given no reason to believe this will change any time soon), the IT department at Purdue (ITaP) should not push instructors away from the smaller systems they’re used to. This pressure to get all courses onto Blackboard seems to be coming through the dislocation of resources which helped instructors learn other available course management systems such as YACS, a system used by several departments at Purdue including agriculture, pharmacy, nursing and health sciences, which has no reliability issues that I am aware of. I am a strong opponent of the integration of systems when the chosen system to use does not have the resources to adequately meet our needs.
The full Fall 2008 Vista Outage Report can be found here in PDF format. For the report formatted in Microsoft Excel, please e-mail me.